ETIQUETTE & POLICIES


WE ARE A SHOE FREE ZONE

  • Align Brooklyn is a shoe free zone. Leave shoes on shelves at the top of the stairs before entering studio.

  • All classes are conducted barefoot or in sticky socks. Sticky socks are encouraged for barre and circuit type classes.

THIS IS YOUR TIME - LEAVE YOUR THINGS BEHIND

  • Leave all personal items in cubbies outside of studio. We are not responsible for any lost or stolen items.

  • Silence cel phones and mobile devices.

  • No food or beverages other than water or tea are allowed in the studio. Beverages must be covered. Please do not chew gum during any class.

BE ON TIME

  • Arrive at least 5 minutes before class. New students should arrive at least 10 minutes before class so that we can orient you to the studio.

  • Classes start at the time listed on the schedule. Students may only enter late at the discretion of the instructor and under no circumstance more than 5 minutes after class start time.

  • Your spot may be given to a standby student, if you are not on time to class.

COME PREPARED

  • We have two bathrooms and a changing room; no showers. You may request a free all natural body wipe at the front desk.

  • We do not sell water in plastic bottles. Please bring your own water bottle and fill it with our 5-stage filtered water for free. We do sell refillable glass water bottles and other beverages.

  • Towels are provided free of charge and are located at the front of the studio.

  • All drop ins and memberships include free yoga mat rental. Yoga mat rental is not included with class packages, but is available for $2. We do not accept credit cards for mat rental. Mats for all other classes are included.

  • The studio is open a minimum of 15 minutes before and after each class.

MANAGE YOUR RESERVATION

  • Always register for classes ahead. You can sign up for classes up to 7 days in advance. You can register up until the class start time.

  • You may early cancel any class at least 10 hours in advance without penalty. You must cancel, if you are not coming. Members will be charged $15 for Late Cancels and $20 for No Shows. Class package holders will have no shows and late cancels deducted from their class package. Repeated no shows may result in scheduling restrictions.

  • Only join a waitlist if you are committed to coming to the class. If a spot opens up 10 or more hours prior to start time, you will automatically be added to the class. If you are no longer able to attend, you must cancel prior to the 10 hour late cancel window or you will be charged.

  • Spots frequently open within the 10 hour late cancel window. Check your app and register for open spots online.

PACKAGES AND MEMBERSHIPS

  • All class packages are non-refundable, non-transferrable and non-exchangeable.

  • Unlimited memberships can be placed on hold with a minimum of 7 days notice. Memberships may be placed on hold for travel or medical condition one time per three month period. A membership may not be on hold for more than 30 days per hold with the exception of summer long holds. Membership holds must be requested via email sent to frontdesk@alignbrooklyn.com.

  • Unlimited memberships must be cancelled in writing with a minimum of 30 days notice by emailing frontdesk@alignbrooklyn.com. All memberships have a minimum term of 3 regular or trial priced months. Memberships are not prorated and may not be cancelled prior to 3 regular or trial priced month introductory term for any reason.

  • 20 class packages and up may be shared by couples and families.

 APPOINTMENTs

  • For your first visit with Dr. Brown, you must choose Chiropractic Initial. 

  • There is a 24 hour cancellation policy for all appointments. Cancellations occurring with less than 24 hours notice will be billed at the full rate of the service scheduled.

  • Although Dr. Brown does not accept health insurance, his office will provide paperwork so that you may submit your own claim. 

  • Chirofascial 8 Treatment Series, Custom Orthotic Fittings and Wellness Evaluations can be scheduled by calling Dr. Brown's office at (718) 788-3940 or emailing frontdesk@alignbrooklyn.com and may not be scheduled online.

  • Dr. Brown's Office is located inside Align Brooklyn at 579 5th Avenue, 2nd Floor, Brooklyn, NY 11215. The closest subways are the F train to 9th Street and 4th Avenue or the R train to Prospect Avenue. The B63 stops between 15th and 16th Streets on 5th Avenue.

If you have questions or concerns, don't hesitate to contact us at
frontdesk@alignbrooklyn.com or call (718) 788-3940